Frequently Asked Questions

A Managed Services Provider (MSP) looks after your technology so you don't have to — but the infrastructure beneath it still has to be designed, installed and maintained by someone. That is where OndaMax.NET comes in: we build and support the physical and platform layer — telephony, wireless, network, cabling, data center, cloud, surveillance — with vendor-agnostic, multivendor support that eliminates lock-in and can cut support costs by 10-25%. For day-to-day managed IT, cybersecurity and help desk operations, our sister team at OndaMax.COM completes the picture. One company, both layers covered.

Since 2000 we have designed, installed and supported infrastructure for businesses of all sizes and industries — single offices getting their first structured cabling run, multi-site companies procuring data circuits and SD-WAN, call centers, warehouses deploying IoT sensors, and buildings that need surveillance and access control. Because we are vendor agnostic, we fit our recommendations to your environment and budget rather than to any manufacturer's catalog.

We provide 24/7 technical assistance for a wide array of hardware and software products through a unified support interface. Our monitoring platforms watch your network equipment, circuits, servers, cloud environments and connected devices around the clock, detecting degradation and faults in real time — often resolving issues remotely before you notice them. When hardware needs hands-on attention, our on-site teams take over. Flexible prepaid support programs with usage tracking and customizable SLAs let you choose exactly the coverage level your infrastructure needs.

Yes — every engagement starts with an assessment of your current infrastructure and your goals. From there we design the right mix: a one-time cabling or booster installation, a full network build-out, cloud migration support, or an ongoing multivendor support contract with customizable SLAs. You select best-in-class components without being confined to a single vendor's ecosystem, and you scale services up or down as your needs change. Schedule a free consultation and we will map it out together.